Privacy Policy
Last updated: April 13, 2026
1. Introduction
NeverMiss ("we," "our," or "us") is committed to protecting the privacy of all visitors and users of our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
We collect the following personal information through our contact and opt-in forms:
- → Full name
- → Phone number (mobile)
- → Email address
- → SMS opt-in consent status
- → Clinic/practice name (when provided)
We may also automatically collect technical data such as IP address, browser type, device information, and usage analytics through standard web technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- → To respond to your inquiries and contact requests
- → To send SMS messages if you have opted in (see SMS Terms below)
- → To send email communications about our services
- → To improve our website and services
- → To comply with legal obligations
4. SMS/Text Messaging Privacy
If you opt in to receive SMS text messages from NeverMiss:
- → Your phone number is collected solely to deliver the SMS messaging service you consented to
- → We do not sell, rent, lease, or share your phone number or opt-in data with any third parties for their marketing purposes
- → Your phone number will not be shared with any affiliate or partner organizations
- → SMS opt-in consent and phone numbers are stored securely and used exclusively by NeverMiss
- → You may opt out at any time by texting STOP to any message
5. Data Sharing & Third Parties
We may share your information only in the following limited circumstances:
- → Service providers: We use trusted third-party services (e.g. Twilio for SMS delivery, hosting providers) to operate our services. These providers only process data on our behalf and are contractually obligated to protect your information.
- → Legal compliance: If required by law, subpoena, or legal process
- → Business transfers: In connection with a merger, acquisition, or sale of assets
We never sell your personal data. We never share your phone number or opt-in information with third parties for their own marketing.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you opt out of SMS messaging, we will retain a record of your opt-out request to ensure you are not re-enrolled. You may request deletion of your data at any time by contacting us.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Your Rights
You have the right to:
- → Request access to the personal data we hold about you
- → Request correction of inaccurate data
- → Request deletion of your data
- → Opt out of SMS messages at any time by texting STOP
- → Withdraw consent for email communications
9. HIPAA Considerations
NeverMiss does not collect or transmit protected health information (PHI) through its website or SMS messaging program. Our services for med spa clients are designed to be HIPAA-friendly, and a Business Associate Agreement (BAA) is available for subscribing practices upon request.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:
NeverMiss
Florida, USA
Email: support@nevermiss.us
Web: medspa.nevermiss.us